Lapland winter wonderland ’scam’
Written by Sarah on 2 December 2008Dorset Trading Standards are investigating scores of complaints about a so-called Lapland Adventure which costs ÂŁ30 a ticket.
The advertisements describe Lapland New Forest as ‘where dreams really do come true’. One parent said it was a few huts surrounded by a sea of mud with nearby trees sprayed white. Here at Meridian we’ve had lots of emails and calls from viewers upset by the alleged false advertisement on the park’s website. Â
A spokesman for Lapland New Forest said his staff had been abused and even attacked and he refused to say whether they would stay open or whether dissatisfied customers could claim refunds.
If you have been to the park and feel you are entitled to a refund download a template complaint letter from Consumer Direct. There’s no guarantee you’ll get your money back but it’s probably the easiest and best way to make an official complaint.
Have you been to Lapland New Forest and would like to share your experiences? Tell us all here on the Meridian blog. Â
Watch last night’s Meridian Tonight report on the Trading Standards investigation here.
**UPDATE**
The curtain finally came down on the New Forest Lapland experience today (04/12) amid scenes of confusion and recrimination. Its high profile publicity was tarnished by a catalogue of complaints and 50,000 customers unsure if they’ll get their money back.

















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